Privacy Policy

Last Updated: November 16, 2021

This Privacy Policy explains what information will be collected by Apitor Technology Co., Ltd.(“Apitor”, “we”, “us”, or “our”)When you access our website, software, applications, products, or related services (collectively, the “Service”) and how such information will be used. We solemnly commit to the protection of your privacy, including the information that we collect either intentionally or automatically. Please be advised that we would never aim at spamming you, harming your confidentiality, or sharing your personal information with third parties without your prior consent. In parallel, each time you use our Service you are knowingly accepting the practices described in this Privacy Policy.

What information do we collect

1.Personal Information We Affirmatively Collect From You

We may collect Personal Information from you, such as:
• contact: email ID, phone number, billing, shipping, or mailing address
• identity: first name, last name, age, username, or password
• user content: text, image, video, or a combination of such media authored using our service
• social media: personal data when you interact with our ads and related content
We may collect the above Personal Information when you:
• register for an account on our Service.
• sign up for our newsletter.
• make a purchase or order on our General-Audience Sites.
• include Personal Information in User Content that you upload to our Service, or set up or enable certain features for your child/student on our Child-Directed Products.
Other profile information you may affirmatively provide us about you or a child may be collected and maintained together with your Personal Information. Examples include:
• birth date
• age
• gender
• username
• Password
We may collect information from you when you communicate with us by phone, including text messages or email. This information may include Personal Information. It may be combined with Personal Information collected during your registration for or use of the Service.
We may also receive Personal Information about you from third parties where you have a registered account. (This could happen now or in the future.) Examples of these third-party connections include Single Sign-On (SSO) and log-in methods such as:
• Facebook SSO
• Google SSO
• Apple SSO
• WeChat SSO
• QQ SSO
The third-party may pass to us certain information about your use of its service. This information could include, but is not limited to:
• the user ID associated with your account.
• an access token is necessary to access that service.
• any information that you have permitted the third party to share with us.
• any information you have made public in connection with that service.

2. Information Collected Automatically

We may collect Personal Information from you, such as:
Product Usage: data related to your use and engagement with our account system, apps, etc. Such information is automatically transmitted to us through our App. It is used:
• to provide product support.
• to improve our products and services.
• for similar activities that support our internal operations.
Robot: diagnostic data of the robot used. This could include details such as:
• crash data
• firmware version
• language of robot sounds
Device: Anonymized details related to the device (computer, smartphone, tablet)
Each time you access a web page on our Service, your browser automatically reports log file information. Our servers automatically record some of that information. These server logs may include information such as:
• your IP Address
• web request
• browser type
• referring/exit pages and URLs
• number of clicks
• domain names
• landing pages
• pages viewed, and other similar information
• device system language
How do we use this information
We may use Personal Information and Browsing Information for a variety of purposes, including:
1. Internal Operations
• to operate and monitor the effectiveness of the Service.
• to improve the content of the Service, and layout, and design.
• to monitor, analyze, and describe usage patterns and performance of the Service. This includes aggregate metrics such as the total number of visitors, traffic, and demographic patterns.
• to conduct system administration and system troubleshooting and to diagnose or fix technology problems. This is to help provide you with a smooth, efficient user experience.
2. Customer Support
• for billing, identification, authentication, and fraud prevention.
• to respond to any inquiries or requests received from you.
• to contact you and deliver administrative notices and communications relevant to your use of the Service. This includes security or support and maintenance advisories.
3. Legal Matters
• to enforce our Terms of Use or other policies or agreements.
• to comply with legal requirements and processes to protect our legal rights or the rights of others. This might be in response to a subpoena, court order, or law enforcement or governmental request or investigation. An example is to work to reduce the risk of fraud or misuse of the Service.
• in connection with an unusual business transaction. Examples include bankruptcy, liquidation, sale, purchase, or merger with another business.
4. Email Marketing
• To send promotional communications and newsletters to you. Also, for other marketing purposes of Apitor or partners. You may access and manage your communication preferences from your account, when available. Otherwise, you may contact us directly.
• For distribution to third-party service providers that provide services to Apitor and our partners. We require these third parties not to use your Personal Information for any other purpose.
How is this information shared
Personal Information. Except as set forth below, we will not rent or sell your Personal Information to others. Nor will we share it with independent third parties for their separate marketing-related purposes. To operate the Service, however, we may share your Personal Information with our agents, representatives, and contractors. This is so that they can provide us with support services and other features and fulfill your orders. We require these third parties not to use your Personal Information for any other purpose. We may store Personal Information in locations outside the direct control of Apitor. Examples include servers or databases co-located with hosting providers.
Browsing Information. We may share non-personally identifiable information with interested third parties. This is to help them understand the usage patterns for our Service. Examples of this information include:
• anonymous usage data.
• referring/exit pages and URLs.
• platform types.
• number of clicks.
We may store such information for a time determined to be reasonable for internal operations.
Instances where we are required to share your information. Apitor will disclose your information where required to do so by law or subpoena. In addition, we will do so if we reasonably believe such action is necessary:
• to comply with the law and the reasonable requests of law enforcement.
• to enforce our Terms of Use.
• to protect the security or integrity of our Service and our property. This includes our intellectual property.
• to exercise or protect the rights, property, or personal safety of Apitor, our users, or others.
What happens in the event of a change of control? We may buy or sell/divest/transfer our company (including any shares in our company), or any combination of our products, services, assets, and/or businesses at any time. All information, whether Personal Information or Browsing Information, related to the Service may be sold or otherwise transferred in connection with any such transaction(s). We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions, or proceedings involving all or a portion of the company. Any transferees who receive your information in connection with a change of control must abide by the terms of this Privacy Policy.

How do we protect your information

Apitor takes what it believes to be commercially reasonable physical, electronic, and procedural safeguards to protect Personal Information. However, since no security system is impenetrable, and “perfect security” does not exist on the Internet, we cannot guarantee the security of Personal Information or Browsing Information.
If you create an account to use the Service, you may be asked to choose a password for your account, which can be used to access information associated with your account (including Personal Information). You should choose a password that is not easy to guess and does not use words that you would find in a dictionary. Do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account. And we will attribute activities that occur using your account information to you. This includes the use of your password. If you suspect that your password has been compromised contact us immediately.
International Data Transfers
Your personal information may be transferred to and processed in, countries are other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).
Specifically, we and our third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries, including countries such as China and the United States that do not have proper personal information protection do not have proper personal information protection. Even though we will only transfer your data for legal, appropriate, specific, and necessary purposes, and we will ensure that the transfer is a necessary step to provide you with the service.
We have taken appropriate safeguards to require that your personal information will remain protected by this Privacy Notice.

How do we use Cookie technology

To ensure that you get a smoother and more relaxed experience, when you use the App and related services, we may identify you through a small data file "Cookie" to help you reduce the number and frequency of information entry. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, websites can store data generated when you use the App.
We will not use cookies for any purpose other than the purposes described in this policy. The cookie that stores your data is the only one. Most web browsers have the function of blocking cookies, and they can only be issued to you by cookies. The web server in the domain reads. You can manage or delete cookies according to your preferences, and clear all cookies saved on your device at any time, but if you choose to clear, you can contact us and we will clear your personal information on cookies as soon as possible.

Children’s Privacy

We care about children’s privacy. We are committed to complying with the Children’s Online Privacy Protection Act (COPPA).
The Child-Focused Products we offer are aimed to be usable by children, students, and young teenagers. But only adults are allowed to make purchases on our General-Audience Sites or Child-Focused Products. This includes parents, teachers, and legal guardians.
To set up your Apitor robot, a parent or guardian should download the corresponding App. Then they should assist with account creation (if applicable). During account creation we may ask a parent/guardian to provide:
• their email address.
• an account password.
• limited profile information (username, birth date, gender,) about the child using the robot.
This information is used to customize the robot experience for the child. It is also used to keep the parent or guardian informed of the child’s activities.
Per COPPA, the parent’s email address may be used to notify and obtain verifiable consent from a parent before:
• activating an Apitor account.
• enabling certain data collecting features for their child.
The parent account information may also be used to:
• manage account information. Examples include profile updates, password reset, and login for another Apitor Website.
• communicate with the parent about new products, features, newsletters, and special promotions and events.
Product Use Information is used only to support our internal operations.
We may collect a limited amount of personal information from a parent or child (such as an email address) to use for a one-time event or communication. Examples include one-time contests and code submission. We may also use the information for multiple ongoing communications to a child. Examples of these include email alerts and push notifications. For these types of activities, Apitor may rely on exceptions to the parental consent requirement under COPPA. Or we may follow other procedures to ensure compliance. Examples include:
• removal of personal information before collection or immediately after use.
• parental notification with an opt-out mechanism.
• local storage of the information with no uploading to the web.
Apitor does not currently offer any features on our Child-Directed Products that would allow Children Users to publicly post or share Personal Information with other users via the web. Some features on our Child-Directed Products may allow the storage of information (including Personal Information) locally on our App or robot device. In these cases, there is no uploading of such information to the web or Apitor servers. Parents are still advised to remove any such information from their robot device should they choose to sell, donate, or gift their device to someone else.
On our Child-Directed Products, we may collect and process certain information from Children Users. This includes:
• Product Use Information
• Browsing Information
However, this is only for purposes of supporting our internal operations, such as to help us:
• maintain or analyze the functioning of our Child-Directed Products.
• perform network communications.
• authenticate users of our Child-Directed Products
• personalize the content on our Child-Directed Products.
For some products, we may collect and store certain information from Children's Users. This information is App Usage Data, and it includes:
• app profile name
• user-created programs
• user-created program names
• solutions (programs created in response to a Challenge or Puzzle)
• time spent in the App

On our Child-Directed Products, we do not use Product Use Information or Browsing Information for behavioral or re-targeted advertising. Nor do we use it to allow third parties to track the activity of Children's Users for such purposes.
With proper authentication, a parent or legal guardian always has the right to:
• review the Personal Information we may have collected and stored about their child.
• request the deletion of such Personal Information.
• refuse to allow further collection or use of such information by Apitor.
A request to delete such information may limit the child’s access to all or a portion of the Service.
Please contact us at support@apitor.com if
• you believe that a child under 13 might have provided us with Personal Information without your permission.
• you wish to view, request deletion of, or prohibit further collection of information about your child.
We urge parents to monitor their children’s use of all digital media.
California Privacy Rights
California residents may request information about practices related to disclosing personal information to certain third parties and/or opt-out of sharing of information with unaffiliated third parties, if applicable. Please send your request(along with your full name, e-mail address, postal address) to us as the contact information.
EU Customers
In most cases, Apitor is the Data Controller for Personal Data as it applies to this Privacy Policy. Apitor Technology Co., Ltd, partners with logistics companies and distribution partners. Our partners may be Data Controllers regarding certain Personal Data.

If you are located in the European Union, (EU) please note that laws governing data collection and use may differ from Chinese law and that we may transfer information, including Personal Information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. Whenever we transfer Personal Information originating in the EU to an entity outside of the EU, we will take reasonable steps to ensure that your privacy rights continue to be protected (e.g., conclude the EU Standard Contractual Clauses with third parties).
Individual Rights
Apitor makes certain choices available to you when it comes to your Personal Information. Please review the below information outlining your choices and how to exercise them. We will respond to all requests within a reasonable time frame. If our full response will take more than a month due to complexity or scope, we will notify you of this. And we will keep you updated on our progress.
Review and update your information. You have the right to access and update any Personal Information that we have collected. Some Personal Information can be updated directly within the App. For any Personal Information beyond this, please submit a request using the contact information at the end of this section.
Delete your information. You also have the right to have your Personal Information deleted. This is sometimes known as the ‘right to be forgotten’. To request that we delete all Personal Information about you, please submit a request. You can use the contact information at the end of this section.
We may decline to honor this request in certain situations, such as if the data is necessary to comply with a legal obligation or to exercise/defend a legal claim.
Restrict Processing. You have the right to restrict how we process your Personal Information in certain circumstances. You may request that we limit our use of your Personal Information to specific purposes.
Data Portability. You have the right to obtain copies of your information in a structured, commonly used format. The format should allow you to move your data between our service and the services of others.
Right to Object. You have the right to object to the processing of your Personal Information for direct marketing purposes or when our processing of your data is based on legitimate interests.
If any request made under this section is unfounded or excessive, we may reject the request. Or we may require a reasonable fee to honor the request. If we decide to reject your request, we will inform you of the reasons for not taking action. And we will provide information on other possible remedies. If we decide that a reasonable fee is necessary, we will promptly inform you. Then we will comply with the request upon receipt of this fee.

Updates to our privacy policy

We reserve the right to update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the “Effective Date” at the top of this Privacy Policy. We encourage you to check this page periodically for any updates. If you continue to use the Service following the posting of an updated version of this Privacy Policy, we will treat your continued use as acceptance of the updated version.
If we make a material change in the way we handle previously collected Personal Information of our users, we will notify you more prominently and obtain your prior consent or the prior consent of a parent or legal guardian, as applicable and legally required.
How to contact us
If you have any remaining questions about how we treat your privacy, just let us know. You can contact us by writing to us at support@apitor.com.
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